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When you place an order for a membership, you have a right to cancel the contract within 14 days without giving any reason.
The cooling-off cancellation period will expire 14 days after the date you place an order, unless a longer period is expressly provided for.
To exercise your right to cancel during the cooling-off period, you need to contact us using either our postal address or email before the cooling-off period expires, and you should keep proof of the time and date that you send the notice. You should specify the name on the membership and any reference number provided to you for that purpose when issuing your notice to cancel.
If you cancel within the cooling-off period, we will provide notice to you, and you will not be charged and you will be refunded any deposit within 14 days of us receiving your cancellation unless you have incurred other costs that we have informed you that you will be liable for even if you cancel.
After the cooling-off period has expired you are liable to pay the charges applicable up until the end of the relevant Term according to the cancellation deadlines set out below.