Code of Conduct

STAGEBOX CODE OF CONDUCT

We ask all members and parents/guardians to adhere to our code of conduct at all times to ensure a high quality membership experience.

All Stagebox training/membership enquiries:

T: 020 7305 7457

E: contact@stagebox.uk

All Stagebox Management enquiries:

T: 020 7129 8112

E: management@stagebox.uk

 

1.0 STAGEBOX UNIFORM

  • Stagebox uniform is compulsory and must be worn at all times unless specified.
  • There will be a new uniform from September 2022 but members can wear the “Stagebox Legacy Collection” should they wish to do so.
  • We reserve the right to refuse admittance to the studio where members are not in uniform.
  • No jewellery/watches may be worn for class. This includes earrings.
  • Hair must be neat and off the face for all members.
  • All uniform can be ordered from our site www.stagebox.uk and a full list of required uniform is available at our website.

 

2.0. ATTENDANCE

  • Attendance is as per membership offer and full dates are provided on offer.
  • Where a member is in professional work, we permit absence of up to 1 day per training week. In the event a member’s professional schedule requires more than 1 day of absence, we offer ‘city swaps’ as a gesture of goodwill.
  • ‘City swaps’ are offered as a gesture of goodwill at the discretion of HQ. City swaps can be requested via the city swap request form due to:
    • Medical Requirements (with a doctor’s letter)
    • Educational dates clash (with a school letter)
    • Professional work with a clash over the commitment dates of more than 1 day (with professional contract confirmation)
  • Members are expected to be ready to start 10 minutes before class begins. 
  • All members must follow our drop off procedures which are in place for health & safety considerations.

 

3.0. CHILD PROTECTION

  • Our full and up to date Child Protection Policy can be viewed via ‘Parentbox’ at any time.
  • Social media activity is closely monitored by the Stagebox Team. Any material found on any social networking site that could contravene our Child Protection Policy or be viewed as damaging the safety of any Stagebox member or the reputation of Stagebox (including photographs/videos etc) will be dealt with very seriously. 
  • Stagebox has a strict policy on mobile phones. Any phone must be switched off and remain in the member’s bag whilst they are under Stagebox care. We accept no liability for electronic devices brought to site. Phones may be used under supervision for example where a member of Stagebox faculty has specifically advised for recording vocals. Phones being used outside of this will be confiscated and be returned to the collecting parent/guardian at sign out.
  • It is the responsibility of the parent/guardian to ensure that the Stagebox team are aware of any child protection concerns, requirements or court orders regarding their child. All disclosures are confidential and allow the team to appropriately care for and protect your child and others. This includes mental and physical health disclosure which is imperative to help us to look after your child.
  • Members must be dropped off by an adult over the age of 18 to be formally signed into the care of Stagebox staff. Similarly, no member will be signed out until Stagebox HQ has confirmed that they have been signed into the care of the relevant responsible adult over the age of 18.
  • All members under the age of 16 years old must be dropped off at the venue by an adult over the age of 18. There are no exceptions to this due to our safeguarding policies.
  • Members who are 16 years old and over can sign in and out without a guardian providing this has been confirmed in writing to contact@stagebox.uk.
  • Stagebox members are in Stagebox care as school/college age ‘children’. Therefore, no Stagebox member can be signed in or out by another Stagebox member, regardless of age.
  • If a member has not been collected within 15 minutes of sign out time and there has been no contact from the child’s primary contact, the Stagebox team will attempt to contact the member’s secondary contact to arrange for them to be collected. If a member has not been collected within an hour of sign out time, the Stagebox team will revert to our child protection policy to ensure the safety of the member and will notify the relevant authorities to seek further guidance.
  • Stagebox HQ reserves the right to transition members between levels should we feel that this is in the best interests of a member’s learning experience.
  • Annual review process – All memberships are reviewed on an annual basis before offers. Our review process is based on multiple factors covering: progress, attendance, conduct and commitment.

 

4.0. HEALTH, SAFETY WELLBEING & MEDICATION

  • Any illness/injury occurring whilst in Stagebox care must be reported to the pastoral care lead immediately at the time so they can ensure health and safety. If unwell or injured, it is the member’s responsibility to seek help from staff.
  • Any pre-existing physical/mental illness or injury must be reported to Stagebox in advance of training. We will deal with this information confidentially with communication with necessary pastoral leads as required. All disclosures are confidential and allow the team to appropriately care for and protect each individual.
  • Medication brought onto site must be in a clearly labelled see-through plastic bag and handed to the onsite pastoral care lead by the parent/guardian at sign in along with a clear note detailing: dosage, when the last dose was given and timings of any doses required whilst under Stagebox care. Members are not permitted to have medication within their bags or on their person and are not permitted to take the medication in Stagebox care without the supervision of pastoral care. It is the responsibility of the parent/guardian to ensure that medication is collected at the end of class.
  • Inhalers must be labelled and taken to each class by the member. Inhalers are placed at the front of the class, easily accessible and visible in case of emergency.
  • Medical equipment including (but not limited to) Epi-Pens and Diabetes Kits must be clearly labelled and taken to each class by the child. It is the member’s responsibility to ensure that medical equipment is placed at the front of the class, easily accessible and visible in case of emergency.
  • Stagebox operates a strict no-nut policy. This includes chocolate bars with nuts, nut spreads etc.
  • Stagebox reserves the right to call 999 in the event of an emergency whilst members are in Stagebox care. If a medical decision is made to take your child to a hospital and you (or an adult designated by you in writing) are unable to return to the venue in time to travel with your child to the hospital, you give Stagebox permission to assign a chaperone to chaperone your child to the hospital until they can hand over directly to you (or a person designated by you in writing).
  • Stagebox reserves the right to refuse to allow your child to participate in any Stagebox related activity in the event that your child is deemed to be unwell or unfit to take part.
  • For health and safety reasons, whilst a child is in Stagebox care, it is the parent/ guardian’s responsibility to ensure that you or another responsible adult (over the age of 18) as determined by you, is available to collect your child within no more than 1 hour in case of an emergency.
  • For health and safety reasons, parents must advise us in writing of any change to emergency contact numbers whilst a member is in Stagebox care. This is crucial so that we are able to contact you in any emergency.
  • Parents must advise us of any changes to telephone numbers/email addresses held on file. This is crucial so that we are able to contact you in any emergency.

 

5.0 CONDUCT

  • We have no tolerance for any form of bullying. Members and parents/guardians are expected to behave in a polite manner to staff and fellow members and be respectful and kind to each other.
  • We do not condone negative or aggressive behaviour from parents toward staff or children in our care.
  • In the event of a member being disruptive in class we reserve the right to ask them to sit out or send them home in severe circumstances.
  • For the protection of staff and children, parents and members will not contact Stagebox HQ staff via personal communication either through social media, email or phone. All communication should be directed through Stagebox HQ (contact@stagebox.uk)

 

6.0 FEES/NOTICE PERIODS

  • All payment of fees via GoCardless must be paid by the allocated payment date. Failure to do so will lead to a 5% surcharge being added and thereafter a further 5% for every month the fees remain unpaid.
  • Refunds will not be made where a member is unable to attend unless a member is in professional work that is over 6 months and is with Stagebox Management as per Stagebox Management Contracts.
  • By accepting your child’s Stagebox offer you agree to the following terms:

      ACTING FOR SCREEN MEMBERSHIP

  • You are securing your child’s membership place within Stagebox for the next 12 months. You agree to commit to a full 12 months, September to August inclusive, with payments due on the 1st of each month. We cap our numbers to ensure personalised service and we must therefore ask for this 12 month sign up to ensure high quality and a commitment from every member. Discontinuing training during the 12 month period will still incur a charge for the remainder of the 12 month period.

    STAGEBOX MUSICAL THEATRE MEMBERSHIP

  • You are securing your child’s membership place within Stagebox for the next 12 months. You agree to commit to a full 12 months, September to August inclusive, with payments due on the 1st of each month. We cap our numbers to ensure personalised service and we must therefore ask for this 12 month sign up to ensure high quality and a commitment from each member. Discontinuing training during the 12 month period will still incur a charge for the remainder of the 12 month period.

    STAGEBOX MINIS MEMBERSHIP

  • You are securing your child’s place on a termly block and rolling basis for the 12 months of September to August inclusive, with payments due on the 1st of each month. We cap our class sizes to ensure the highest level of care and training for all. Our Minis Programme automatically renews each term. If you wish to prevent automatic renewal there are two opportunities to do so.

           Before 23:59 Friday 10th December – Your additional services will be downgraded from Term 2

           Before 23:59 Friday 8th April – Your additional services will be downgraded from Term 3

           This should be done in writing to contact@stagebox.uk

    ADD ONS

  • Our Add Ons (Musical Theatre Weekly and Acting for Screen Add on for Musical Theatre Members) automatically renew each term. If you wish to prevent automatic renewal there are two opportunities to do so:

          Before 23:59 Friday 9th December – Your additional services will be downgraded from Term 2

          Before 23:59 Friday 7th April. Your additional services will be downgraded from Term 3

          This should be done in writing to contact@stagebox.uk

 

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