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Code of Conduct

STAGEBOX CODE OF CONDUCT
All members and parents/guardians must adhere to this at all times.
This code of conduct is in place throughout your training period with the company.

T: 020 7305 7457
E: Main Company: contact@stagebox.uk
E: Stagebox Management: management@stagebox.uk

1.0 STAGEBOX UNIFORM

  • Stagebox uniform is compulsory and must be worn at all times.
  • Failure to wear uniform as outlined on offer may lead to non-admittance to class.
  • No jewellery/watches may be worn for class. This includes earrings.
  • Hair must be neat and off the face for all members.

Please note that we do not deal with uniform orders directly. All uniform is handled by Essential Dance Supplies and a full list of required uniform can be found at https://www.essentialdancesupplies.co.uk

2.0. ATTENDANCE & PUNCTUALITY

  • Attendance is as per programme offer.
  • City swaps may be permitted where a child is unwell with a doctors letter, where school dates clash or if they are taking part in professional work over the commitment dates. This is to ensure high-quality training and commitment.
  • All members are expected to be ready to start 10 minutes before class commences.
  • All members must follow our drop off procedures which are in place for health & safety and public health considerations.

3.0. CHILD PROTECTION

  • Our full and up to date Child Protection Policy can be viewed via ParentBox at any time.
  • Social media activity is closely monitored by the Stagebox Team. Any material found on any social networking site that could contravene our Child Protection Policy or be viewed as damaging the safety of any Stagebox child or the reputation of Stagebox (including photographs/videos etc) will be dealt with very seriously.
  • Stagebox has a strict policy on mobile phones. Any phone must be switched off and remain in the child’s bag whilst they are under Stagebox care. Phones may be used under supervision whereby a member of Stagebox staff has specifically advised for recording vocals or making contact with a parent/guardian. Phones being used outside of this will be confiscated and be returned to the collecting parent/guardian at sign out.
  • It is the responsibility of the parent to ensure that the Stagebox team are aware of any child protection concerns, requirements or court orders regarding their child. All disclosures are confidential and allow the team to appropriately care for and protect your child and others. This includes mental and physical health disclosure which is imperative to help us to look after your child.
    Children must be dropped off by an adult over the age of 18 to be formally signed into the care of Stagebox staff. Similarly, no children will be signed out until a member of Stagebox HQ has confirmed that they have been signed into the care of the relevant responsible adult over the age of 18.
  • All members under the age of 16 years old must be dropped off at the venue by an adult over the age of 18. There are no exceptions to this.
  • Children 16 years old and over can sign in and out without a guardian providing this has been confirmed in writing to contact@stagebox.uk.
  • Because all Stageboxers are in Stagebox care as school/college age ‘children’, no Stagebox child can be signed in or out by another Stagebox child, regardless of age.
  • If children have not been collected within 10 minutes of sign out time and there has been no contact from the child’s primary contact, the Stagebox team will attempt to contact the child’s secondary contact to arrange for the child to be collected.

If a child has not been collected within an hour of sign out time, the Stagebox team will revert to our child protection policy to ensure the safety of the child and will notify the relevant authorities to seek further guidance.

4.0. HEALTH, SAFETY WELLBEING & MEDICATION

  • Any illness/injury occurring whilst in Stagebox care must be reported to the pastoral care lead immediately at the time so they can ensure health and safety. If unwell or injured it is the child’s responsibility to seek help from one of the members of staff.
  • Any pre-existing physical/mental illness or injury must be reported to the General Manager prior to a child taking part in training. The General Manager may share this information confidentially with necessary pastoral leads as required. All disclosures are confidential and allow the team to appropriately care for and protect your child and others
  • Medication brought on site must be in a clearly labelled see-through plastic bag and handed to the onsite pastoral care lead by the parent/guardian at sign in along with a clear note detailing: dosage, when the last dose was given and timings of any doses required whilst under Stagebox care. Children are not permitted to have medication within their bags or on their person and are not permitted to take the medication in Stagebox care without the supervision of a member of Stagebox HQ. It is the responsibility of the parent/guardian to ensure that medication is collected at the end of class
  • Inhalers must be labelled and taken to each class by the child. It is the child’s responsibility to ensure that inhalers are placed at the front of the class, easily accessible and visible in case of emergency and that they are collected at the end of class.
  • Medical equipment including (but not limited to) Epi-Pens and Diabetes Kits must be clearly labelled and taken to each class by the child. It is the child’s responsibility to ensure that medical equipment is placed at the front of the class, easily accessible and visible in case of emergency. Insensitive incidents whereby this would not be appropriate, please discuss with onsite pastoral care to arrange an appropriate solution. It is the child’s responsibility to ensure that medication is collected at the end of class.
  • Stagebox operates a strict no-nut policy. This includes chocolate bars with nuts, nut spreads etc.
  • Stagebox reserves the right to call 999 in the event of an emergency whilst in Stagebox care. If a medical decision is made to take your child to a hospital and you (or an adult designated by you in writing) are unable to return to the venue in time to travel with your child to the hospital, you give Stagebox permission to assign a chaperone to chaperone your child to the hospital until they can hand over directly to you (or a person designated by you in writing).
  • Stagebox reserves the right to refuse to allow your child to participate in any Stagebox related activity in the event that your child is deemed to be unwell or unfit to take part.
  • For health and safety reasons, whilst a child is in the Stagebox care, it is the parent/guardian’s responsibility to ensure that you or another responsible adult (over the age of 18) as determined by you, is available to collect your child within approximately 30 minutes in the case of an emergency.
  • For health and safety reasons, parents must advise of different emergency contact numbers whilst a child is in Stagebox care. This is crucial so that we are able to contact you in any emergency.
  • Parents must advise of any changes to telephone numbers/email addresses held on file. This is crucial so that we are able to contact you in any emergency.

5.0 CONDUCT

  • We have no tolerance towards any form of bullying. Members are expected to behave in a polite manner to staff and fellow team members and be respectful and kind to each other.
  • We do not condone negative or aggressive behaviour from parents toward staff or toward children in our care. Any incident whereby a parent is found to be contravening this will result in their child being asked to leave the programme with immediate effect.
  • In instances whereby a child is disruptive in class to the end that it is impacting on the class’s learning experience, the child will be asked to leave the class and will remain with the onsite pastoral care lead until it is deemed appropriate for the child to return to class. Whereby there are recurring instances and we feel that the Stagebox setting is not appropriate for the child, Stagebox HQ reserves the right to terminate the child’s membership with immediate effect in the best interests of the child.
  • Stagebox staff should not be contacted via telephone outside of office hours unless in an emergency. Our primary general contact details are detailed at the top of this document.
  • Parents and children will not contact weekly, holiday or Stagebox HQ staff on personal communication either via social media, email or phone. This is for the protection of staff and children.
  • For all matters relating to Stagebox Management clients please email management@stagebox.uk
  • There is one intake period per annum for Stagebox Management. Children are free to seek representation outside of Stagebox if they are not with Stagebox Management.
  • For all Accounting matters please email accounts@stagebox.uk

6.0 FEES/NOTICE PERIODS

  • All payment of fees (whether paid via a monthly plan or in lump sum) must be paid by the allocated date. Failure to do so will lead to a 5% surcharge being added and thereafter a further 5% for every month the fees remain unpaid.
  • Refunds will not be made where a child is unable to attend, unless a child is in professional work through Stagebox Management.
  • Refunds will only be made whereby a professional work contract with Stagebox Management is over 6 months. For further detail on this please refer to your Stagebox Management contact.
  • By accepting your child’s Stagebox offer within the:
    • Stagebox Main Company (Elite/Development+/Development): you are securing your child’s place within Stagebox for the next 12 months. You agree to commit to a full 12 months, September to August inclusive, with payments due on the 1st of each month. We cap our numbers to ensure a personalised service and we must therefore ask for this 12 month sign up to ensure high quality and a commitment from every member. Discontinuing training during the 12 month period will still incur a charge for the remainder of the 12 month period.
    • Stagebox Minis Programme: You are securing your child’s place within Stagebox for the next 12 months, September to August inclusive, with payments due on the 1st of each month. We cap our class sizes to ensure the highest level of care and training for all. Due to the age of the Minis there is a notice period of 1 term (10 weeks) and this will start from the date we receive notice in writing to contact@stagebox.uk.
  • Stagebox HQ reserves the right to transition your child between teams/programmes should we feel that this is in the best interests of your child having discussed it with yourselves, the child in question and with the creative team. Mid-year transitions are rare and will only occur whereby we as a team feel it would be detrimental to your child’s progress and/or wellbeing to remain within their current team/programme.
  • Annual review process – All children’s places will be reviewed on an annual basis. Our review process is based on multiple factors covering: progress, attendance, conduct and commitment. We feel that these components are the most important aspects at the heart of what we do. Parents will receive emailed communication confirming the status of their child’s place for the following year prior to the summer audition season commencing.