STAGEBOX TERMS AND CONDITIONS (APRIL 2023 VERSION)

• THESE TERMS

1. 1. What these terms cover. These are the terms and conditions on which we supply our services to you.
   2. These terms tell you who we are, how we will provide our services, digital content and products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
   3. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails but not fax.
   4. Please read these terms and conditions and our House Rules (including our Illness and Absence Policy) carefully before you sign up with us.
   5. Important notice: your attention is drawn to clause 10 which explains why you may not be entitled to a refund if you want to change your mind after the 14 day cooling off period has expired. By signing up to our services you are making a commitment to attend and pay for the full subscription period as set out on sign up. We take payments in monthly instalments via GoCardless (or an upfront one off payment via BACS). You will become liable to pay us in full once the cooling off period has expired.

 

Your Membership Subscription

1. Membership subscriptions run for 12 months for members aged 5-18 years old and are offered and accepted on an annual subscription basis (12 months from September-August inclusive) for each individual membership. Memberships include:
   1. In Studio Professional Musical Theatre Membership
   2. Acting- Acting for Screen Membership
   3. Singing- Vocal Coaching Membership
2. If you wish to make a request to downgrade your membership before it ends, you must give notice by email to contact@stagebox.uk. The deadlines to provide notice to downgrade are:
   1. If you provide notice before 23:59 Friday 1st December 2023, your membership will be downgraded from 1st April 2024. Monthly payments will be due until this date.
   2. If you provide notice after 23:59 Friday 1st December 2023, your membership will be downgraded from 31st August 2024. Monthly payments will be due until this date.

Auto-Renewals

1. Each of our memberships operate concurrently and, where you have selected the automatic renewal option, will automatically renew each year unless you cancel them by the applicable cancellation deadlines as set out above. If you do not select automatic renewal your membership will come to an end without any further notice.
2. Stagebox will advise on your child’s programme invitation and provide a dates list by May 1st of each year. If you wish to cancel the automatic renewal of your annual membership, you must do so within 28 calendar days of the date we send our invitation to you.
3. If you are enrolled in auto-renew, you will be deemed to have signed up for a new annual membership on May 30th and your sign up fee will automatically be taken on June 1st of each year.
4. We may take a non-refundable deposit from you, at the point of signing up, and we will tell you when this is the case as part of our order process.

 

• INFORMATION ABOUT US AND HOW TO CONTACT US

1. 1. 1. You might know us by our trading name “Stagebox” but we are a limited company registered in England and Wales called Stagebox UK Limited. Our company registration number is 09421415 and our registered office is at 167 Southborough Lane, Bickley, Bromley, Kent, England, BR2 8AP.
      2. You can contact us by writing to us at: contact@stagebox.uk.
      3. If we have to contact you we will do so by telephone (if you have provided us with a telephone number) or by writing to you at the email address or postal address you provided to us when you signed up. We may also contact your emergency contact as provided when you signed up using any contact information provided for that purpose.

• OUR CONTRACT WITH YOU

1. 1. 1. When you sign up with us, you will place an order on our website for specific membership services. Our acceptance of your order will take place when we email you confirmation of your membership, at which point a contract will come into existence between you and us.
      2. If we are unable to accept your order, we will inform you of this and we will not charge you. This might be because the products are out of stock, or we only have waiting list places available, because of unexpected limits on our resources which we could not reasonably plan for (including but not limited to Force Majeure) or because we have identified an error in the price or description of one of our products or services or because we are unable to meet a delivery deadline you have specified.
      3. We may assign your order a reference, which you can quote when communicating with us in order to be clear about what your query relates to.
      4. We only sell to the UK and our website is solely for the promotion of products and services to persons within the UK. Unfortunately, we do not accept orders or deliver outside of the UK.
      5. Places on our regular training programmes are by invitation only and subject to audition as we determine may be necessary in the circumstances as well as the terms of membership.

• OUR SERVICES

1. 1. We provide professional training for children and young adults from age 5 to 18 years old within the entertainment sector.
   2. Our services generally consist of:
      1. In Studio Professional Musical Theatre Membership
      2. Acting- Acting for Screen Membership
      3. Singing- Vocal Coaching Membership

 

1. We use appropriately trained and experienced professionals to deliver our services and we deliver them in accordance with industry best practice using reasonable care and skill at all times.
2. The images and videos of our memberships on our website are for illustrative purposes only and are not representative of any particular service we offer.

• OUR PRODUCTS

1. 1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
   2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
   3. Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

 

• YOUR RIGHTS TO MAKE CHANGES

Because of the nature of our services, you are not usually able to make any changes to the services you have ordered because we arrange them in advance after you’ve confirmed your order following expiry of the cooling off period. It may be easier for you to exercise your rights to end the contract during the cooling off period rather than ask us to make changes. If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the relevant services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you should contact us immediately to see if there is anything we can do and to discuss your options (see clause 10- Your rights to end the contract) although you may not be entitled to any refund if you are simply changing your mind after the cooling-off period has expired.

• OUR RIGHTS TO MAKE CHANGES

1. 1. We may change the services:
      1. to reflect changes in relevant laws and regulatory requirements such as requiring additional information from you, or delivering our services in a different way to comply with laws. This might include things like asking for more information in order for us to comply with health and safety legislation, or we may ask you for updated consents or to sign back up to our terms following any changes we have to make to comply with things like privacy legislation and other laws relating to children generally;
      2. to relocate to a better or contingency venue where we deem that reasonably necessary and where that new venue is not too far from the original place you were supposed to attend, for example, we may need to change the venue for some of our services from one side/suburb of a city to the other side of that same city. This doesn’t mean we can ask you to attend a class in Liverpool if you were signed up to a class in London, see clause 7.2(b) below to understand your rights in the event we change the venue more significantly than that; and
      3. to implement technical adjustments and improvements or other minor changes to the way we deliver our services, for example:
         1. to address an immediate security, health or other threat to our Stagebox Members or our staff, we may make these changes with little or no notice where we consider it reasonably necessary to do so. This includes where we make any changes to protect the wellbeing of any of our members;
         2. to improve the quality of our services or maximise learning effectiveness. This includes the changes set out in our Code of Conduct and House Rules  relating to changing the size or age range or a particular class, or where we determine that a particular group would benefit from specific training or an alternative coaching style we may form new groups to achieve that.
         3. to take advantage of a learning opportunity or similar benefit where our core services aren’t affected but the way in which we deliver them changes in a way that we think will add value to you or any member or group of members;
         4. to mitigate or prevent any kind of threat or follow public health guidance such as might be required in the event of an epidemic or a pandemic. We may make these types of changes by giving you reasonable advance notice. In this type of scenario we might have to change the way in which our services are delivered where that doesn’t have a negative impact on the core value of services. Our “core valuable services” means the training, guidance and experience we pass on as part of our sessions and that doesn’t include the actual method, place or time of delivery of those services.

These changes will not reduce the core value of the services we offer, but we may change the method and format in which they are delivered at our discretion. If you disagree with any change that we make, where that change does not entitle you to a refund on termination of our agreement with you, we may instead offer you a credit for you to use in any of our qualifying services. To find out if you are entitled to a credit, or to find out what you can spend your credit on, please contact us.

1. In addition we may make the following changes to these terms or any of our services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any parts of the services which you have paid for but not yet received the value of:
   1. A reduction in the number of sessions we run under any membership programme where we have not offered you a pro-rata credit for that reduction;
   2. A significant forced change of venue that detriments you, i.e. one that relocates the place you are supposed to attend in a way that would make it significantly more difficult for you to attend, such as a change in venue from one major city in the UK to a different major city in the UK and not just a change between venues in the same city and only where we impose this change on you without your prior agreement, because we will always try to ask you first!

• PROVIDING THE SERVICES

1. 1. 1. We provide a choice of memberships which operate on an annual subscription basis for a minimum period of two (2) Terms. Our core memberships will usually run over a twelve (12) month period commencing in September of each year (see clause 1 for further details of how to cancel Term 3). We will supply the services to you until either the services are completed or the relevant membership period expires (if applicable) or you end the contract in the limited circumstances as described in clause 7.2 or we end the contract by written notice to you as described in clause 12.
      2. We are not responsible for delays outside our control. If our supply of any of our services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay that is likely to cause you a detriment then you may contact us to end the contract and receive a refund for any products you have paid for but not received. Time is not of the essence with most of our services and therefore usually you won’t suffer any detriment if we reschedule our services as soon as we are reasonably able to. Venue is not of the essence with our services and therefore we may reschedule the venue of our services where that does not cause you any significant detriment.
      3. If you do not attend any of our sessions after you’ve signed up to them, whether that’s any kind of training date, we will not offer you any refund or offer a replacement service and you will be charged in full for the remainder of your membership. Our places are limited.
      4. We may need certain information from you so that we can supply our services to you, for example, certain sensitive health information and other such data is required for us to ensure that we can protect our Stagebox Members and staff, and in order for us to acquire and maintain appropriate insurance. We will contact you to ask for this information if you haven’t provided it and we need it in order to provide the services we offer.
      5. Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:
         1. deal with technical problems or make minor technical changes;
         2. update or change our services to reflect changes in relevant laws and regulatory requirements;
         3. make changes to the services as required to ensure the safety and security of our Stagebox Members and our staff (see clause 7).
      6. Your rights if we suspend the supply of products or services. We will contact you in advance to tell you we will be suspending our services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than six (6) months then you may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than six (6) months and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
      7. We may also suspend supply of the services to you if you do not pay. If you do not pay us for the services when you are supposed to (see clause 14.4) and you still do not make payment within fourteen (14) days of us reminding you that payment is due, we may suspend supply of the services to you, by refusing to permit you to attend any of our sessions, until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you genuinely dispute an unpaid invoice (see clause 14.7). We may still charge you for the services during the period for which they are suspended if the cooling off period has expired. As well as suspending the services we can also charge you interest and debt recovery and legal costs on your overdue payments (see clause 14.6). If you do not arrange a payment plan with us, we may decide to terminate our agreement with you, in which case the full amount you would have paid for the remainder of your membership will become due and payable immediately.
      8. Where we choose to suspend the services, we will hold monies you have already paid to us as credit for our services as and when they resume.

• PROVIDING THE PRODUCTS AND CONTENT

1. 1. 1. We will tell you what the cost of delivery will be as part of your order confirmation or on our website when you place your order.
      2. We will confirm an estimated delivery date for any products you order from us in your order confirmation, and we will deliver them either within 30 days of our confirmation of your order or by the date agreed with you.
      3. If you purchase digital content from us, we will make that content available to you as soon as we accept your order.
      4. Reasons we may suspend the supply of products or digital content to you. We may have to suspend the supply of products or digital content to:
         1. deal with technical problems or make minor technical changes;
         2. update or make any change to them in order to reflect changes in relevant laws and regulatory requirements;
         3. make changes to the products or digital content as required to ensure the safety and security of our Stagebox Members and our staff (see clause 7).

• We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

• Collection by you. If you have asked to collect the products from our premises, you can collect them from us  at any time during our working hours 9am-5pm on weekdays (excluding public holidays).

• If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

• If you do not re-arrange delivery. If you do not collect the products from us  as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 12.2 will apply.

1. 1. 1. If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 12.2 will apply.
      2. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
         1. we have refused to deliver the goods;
         2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
         3. you told us  before we accepted your order that delivery within the delivery deadline was essential.
      3. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 10, you can give us  a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
      4. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 9.8 or 9.9, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery.  If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 020 7305 7457 or email us at uniform@stagebox.uk for a return label or to arrange collection.

• When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you, or a carrier organised by you collects it from us.

• When you own goods. You own a product which is goods once we have received payment in full.

• What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, measurements. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 12.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

 

• YOUR RIGHTS TO END THE CONTRACT

1. 1. When you sign up to one of our subscription training programme services you are making a commitment to attend the whole programme for its entire duration as stated on our website and/or your order confirmation and you may still have to pay for the remainder of your subscription if you later change your mind and wish to end the contract. There is a minimum term of 2 Terms for most of our memberships and that is subject to you giving us notice by the deadline set out in clause 1 above, if you don’t give us notice then your membership will continue for the full year and may be subject to automatic renewal. Your rights when you request to end the contract will depend on the circumstances, the type of service, subscription or product that we are offering, and when you actually notify us of your request to end that contract for that service:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back);
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2;
      3. If you have just changed your mind about the service, you may not be entitled to any refund unless you are within the 14 day cooling off period following our acceptance of your order, see clause 10.3. You may be able to get a refund if you are still within the 14 day cooling-off period, but this may be subject to deductions if you have used any of our services, including but not limited to any of our online content, and the remaining value of any active Membership. Our membership subscription fees are incurred and chargeable for the minimum period as soon as we accept your order (regardless of whether we agree with you that those fees are payable by you in monthly instalments over the course of the subscription period), and those charges are not refundable once incurred;
      4. In all other cases (if we are not at fault and there is no right to change your mind), then you are liable to pay the full amount of charges that are due for our Services see clause 10.5.
   2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 10.2(a) to (e), below, the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the services falling under clause 7.2 to which you do not agree to;
      2. we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the services may be substantially delayed (by more than a year) because of events outside of our control, for example this might include force majeure events similar to the Covid pandemic or other public health orders, epidemics and divine acts or natural disasters;
      4. we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case where tell you that we anticipate that suspension will last for a period of more than six (6) months; or
      5. where you have any applicable legal right to end the contract because of something we have done wrong.
   3. For most products and services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. The purpose of the cooling-off period is for you to have time to consider whether or not you are sure about your order before it becomes legally binding on you, and before we incur the costs of arranging our services. During the cooling off period you can change your mind and withdraw from the contract for any reason or for no reason at all and we will refund fess you’ve paid to us which we haven’t yet earned.
   4. Once the cooling off period has expired, then the fees you have agreed to pay will not be eligible for a refund if you later wish to change your mind. This is because we only offer a limited number of places on our programmes and we plan our services based on the number of people that sign up to them. If you were to cancel your contract with us after the cooling off period has expired, we would suffer a loss as we have already incurred the cost of providing the session or the series of sessions you have signed up for. See Clause 10.5 below for more information.
   5. You can end your contract with us at any time after the cooling off period has expired, but you will be obliged to pay us the full cost of any services we have confirmed your place on for any membership subscription that you have signed up for, for example, (up to twelve (12) months charges being the full cost of one of our annual based subscriptions over 3 Terms and in any event for the minimum term of 2 Terms) regardless of whether or not you have arranged to pay that charge by instalments or by lump sum. We will let you know when you sign up exactly how much you will pay over the course of each membership subscription and we will let you know when to pay us, and you will have an opportunity to check this information before you proceed to pay. Your payments may be due and payable in instalments each month, but by signing up you are agreeing to be liable to pay for all charges relating to the term of your subscription.
   6. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
      1. Have you bought services (for example, an audition slot or a place on one of our training programmes)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services, if within that 14 day period, you cannot change your mind, even if the period is still running. If you cancel after we have started providing any services, you may still be liable for the cost of those services provided to you, and if you do not exercise your right to cancel within the relevant 14 day cooling off period then the full subscription period charges as notified to you during the sign up process will apply.
      2. Have you bought digital content for download or streaming (for example, any of our online training videos or content)? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming our content.  If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind and the cooling off period will not apply.
      3. Have you purchased a Membership subscription? If so, you have 14 days after the day we email you to confirm we accept your initial order or any renewal, or, if earlier, until you start downloading or streaming our content. If we delivered applicable digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind and the cooling off period will not apply, however, if we have told you of a specific date by which you can let us know you don’t want to continue your membership, then you can send us notice at any time before that date to prevent your membership from automatically renewing. Those dates are set out in clause 1 above.

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• HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

1. 1. Tell us you want to end the contract. To end the contract with us during the cooling-off period, or to ask us to consider ending the contract with you at any other time (which we reserve the right to consider but will not be obliged to do), please let us know by doing one of the following:
      1. Email. Email us at contact@stagebox.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. Complete and submit the cancellation form that we provided in your order confirmation or on our website either my email or post.
      3. By post. Print off the cancellation form we sent to you and post it to us at the address on the form.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
   2. How we will refund you.
      1. If you cancel during the cooling off period, then we will refund you the price you paid to us in full (including any deposit), by the method you used for payment,  however, we may make deductions from the price, as described below.
      2. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind: we may deduct from any refund an amount for the supply of the services that you have already received, and for the period of any fixed term subscription period that you have signed up for, or any non-refundable deposit or administration fee we have informed you about.
      3. If you are cancelling any of memberships we will either refund you any applicable pre-paid amounts for that renewal period (if you have made payment in advance) or we will simply cancel your direct debit and not collect payment from you for that future renewal period, if you were paying us by instalments. Please note that cancellation of our memberships is subject to a 2 Term minimum commitment and requires advance notice to prevent further renewal.
   3. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind within the cooling off period then we will provide any refund due to you within 14 days of you contacting us.
   4. Why do we automatically renew memberships? We automatically renew memberships because our courses are highly sought after and we see value in trying to keep the same Stagebox members together as a team where we feel that makes sense and is commercially possible for us to achieve. Automatic renewal allows us to offer to reserve places for continuing members, and the deadlines we set to secure places ahead of renewal allow us to find new member to fill any spaces that come up as a result of cancellations so that we can operate at full capacity and thereby maintain the commercial viability of our business.

 

• OUR RIGHTS TO END THE CONTRACT

1. 1. We may end or suspend any part of the contract or our services if you breach our agreement with you. We may end or suspend the contract for a service at any time by writing or otherwise giving oral notice to you, without any further warning, if:
      1. you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, the correct information we request as part of sign up;
      3. if you are suffering from any form of sickness, illness or other condition that we reasonably consider may potentially place other Stagebox Members at risk of suffering that same illness or any harm at all (however unlikely that may be) and in accordance with the process described in our Sickness and Absence Policy as published by us from time to time;
      4. you repeatedly do not adhere to our Stagebox Code of Conduct, or our Hose Rules, or on one a single occasion you seriously breach a rule in a way that we consider to be serious;
      5. you, or your representatives (including your parents, guardians, family, friends, invitees, guests and similar) do not act at all times with respect for the dignity and safety of all our Stagebox Members and our staff; or
      6. If we consider that your behaviour is disruptive to the experience of other Stagebox Members.
   2. If we end or suspend the contract in the situations set out in clause 12.1 (because you have breached this agreement in some way) we will not provide a refund for any money you have paid in advance for services we have not yet provided and/or you may still be liable to pay us those fees because the fees due for subscription periods are not refundable after the cooling-off period has expired. This also applies to absences that we deem to be significant (more than just an hour/brief appointments which you have notified us about in advance and which we have approved) where we consider that as a result of such absence the effectiveness of our services will be decreased either in relation to you or to other Stagebox Members. For example, we may determine that you cannot attend a performance or complete the remainder of a week’s training where that absence is so significant that we feel it would result in you falling behind or holding back other Stagebox Members.
   3. We may choose to withdraw the services at any time without any liability to you other than to pay you back any money you’ve paid us in advance for services we haven’t yet provided. We will notify you in advance to you to let you know that we are going to stop providing the services. We will endeavour to let you know at least one (1) month in advance of our stopping the supply of the services where possible, unless this is still within the cooling-off period in which case we may end the agreement immediately with, or without, notice to you.
   4. We, Stagebox, always retain the right to change our mind and provide a refund or permit entry to our premises where we see fit, but we are never obliged to offer you a refund where you simply change your mind for the reasons stated above (unless the cooling off period applies). We reserve the right to make decisions about what is best for other Stagebox Members and our own business in each case subject to our own reasonable discretion, which will involve us considering relevant factors and evidence. We will consider these requests on a case-by-case basis in exceptional circumstances. To ask us to end the contract with you, please let us know by contacting us. If we do choose to waive any of our rights in exceptional circumstances, that doesn’t mean you can rely on us always waiving those rights again in the future when similar circumstances occur and we will always retain the right to choose whether or not to waive our rights or any of your obligations where we see fit to do so.

 

• IF THERE IS A PROBLEM WITH THE SERVICES

1. 1. If you have any questions or complaints about our services or any other Stagebox Member, please contact us. You can telephone our customer service team at 020 7305 7457 or email us at Contact@stagebox.uk.
   2. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services we provide. Nothing in these terms will affect your legal rights, but please note that the statutory cooling off period for distance consumer contracts is not applicable to our services as we operate under a legal exemption.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is services, for example a place on one of our audition workshops or any other training programme we offer, the Consumer Rights Act 2015 says: a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

• PRICE AND PAYMENT

1. 1. The price for our services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of our services as advised to you on our website is correct. However please see clause 14.3 for what happens if we discover an error in the price of the services you order.
   2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
   3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we offer may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
   4. Payment Providers. We support one off payments from PayPal for Auditions. For our Membership subscriptions  we take payments via GoCardless which we may arrange for you to set up as a monthly series of instalment payments to us over the course of the Programme. You will pay us in advance for our services at the point you sign up to one of our audition workshops. You will pay us annually by way of monthly instalments when you sign up to one of our training programmes following an invitation from us.
   5. Payments are due either: within 14 days of the date of any invoice we may issue to you, or in most cases, if we specify a date of the month for payment then payment is due on or before that date each month during your subscription unless otherwise expressly agreed with us in writing.
   6. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time and we may apply a 5% fixed administrative surcharge (based upon the applicable subscription(s) to which that payment relates) to reflect our costs arising from chasing you for each monthly payment that you fail to make in accordance with these terms. The interest we apply to late payments shall accrue as simple interest (not compound) on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount and any associated administrative costs and debt recovery charges we incur as a result.
   7. If you think an invoice or other payment is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on outstanding sums from the original due date.
   8. If we terminate this agreement because you have failed to pay us on time then the charges that would have become due over the course of any applicable Term you would have been liable to pay for under your Membership will become due and payable immediately. We do not offer credit and we are not a regulated consumer credit provider, therefore we do not generally permit you to make any instalment payments later than the point in which they become due. If you do not make any required payments by the time required, we may pass your debt on to third party debt collection agencies who may be entitled to charge you additional fees for their efforts in attempting to collect the debt from you. These charges are prescribed by law and are not under the control of Stagebox, we recommend that you ensure that you are able to meet your payment obligations before you agree to them, for more information please visit:  https://www.citizensadvice.org.uk/debt-and-money/action-your-creditor-can-take/bailiffs/how-bailiffs-should-treat-you/check-bailiffs-fees/. If you fail to make payments as agreed, we may need to conduct legal action to recover monies owed to us, this will necessarily incur additional legal costs in relation which we will claim back from you as part of that legal action.

 

• OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

1. 1. 1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
      2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 13.2.
      3. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services and we aren’t responsible for any loss or damage to property which you bring to our premises. You bring your own personal property to our premises at your own risk and we advise you to limit what you bring with you as much as possible.
      4. We only supply our services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

• HOW WE MAY USE YOUR PERSONAL INFORMATION

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy which you can find HERE or in the footer of our website, or by contacting us.

• OTHER IMPORTANT TERMS

1. 1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract or our privacy policy. If you are unhappy with the transfer because it does affect your rights in a materially negative way then you may contact us to end the contract within one (1) month of us telling you about it and we will refund you any payments you have made in advance for services not yet provided.
   2. You need our consent to transfer your rights to someone else (including temporary substitutions) as our places are offered personally to the auditioning Stagebox Member. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We will not be under any obligation to agree to this in relation to any of our programmes because of the exclusive nature of them.  However, you may transfer your audition workshop slot to another person as long as notify us immediately at: Contact@stagebox.uk and you remain responsible for them as though they are you in this agreement; that means that you remain responsible for paying for them and we will seek payment from you directly in relation to that person for the services we have provided where applicable.
   3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us (either as a Stagebox Member yourself, or as the parent/guardian agreeing this on behalf of a Stagebox Member). No other person shall have any rights to enforce any of its terms.
   4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
   5. If we delay in enforcing this contract, we can enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
   6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
   7. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you agree to go into mediation with us to resolve that dispute using a mediator to be appointed by a neutral third party.
   8. PLEASE READ CLAUSE 10 IN PARTICULAR AS YOU MAY NOT BE ENTITLED TO CHANGE YOUR MIND AFTER THE COOLING OFF PERIOD HAS EXPIRED.